Privacy Policy

This Privacy Policy explains how NityaPuja, operated by The Craft Shelf, collects, uses, stores and protects personal information when you visit our website, place an order, contact us, subscribe to updates or interact with our spiritual and devotional content.

1. Information We May Collect

We may collect the following information when you use our website:

• Name, phone number, email address and delivery address.
• Order details, product preferences, billing details and customer support messages.
• Payment status and transaction reference details. We do not store complete card, UPI PIN or banking passwords.
• Website usage details such as pages visited, device type, browser type, IP address, approximate location and cookie data.
• Information shared through WhatsApp, forms, email or customer support communication.

2. How We Use Your Information

• To process, confirm, pack, ship and deliver your orders.
• To provide customer support, order updates, invoices and service communication.
• To improve our website, product range, packaging, customer experience and devotional guidance content.
• To send offers, product updates or festival reminders only where permitted by law or consented by you.
• To detect fraud, prevent misuse, maintain website security and comply with applicable laws.

3. Payments

Payments may be processed through third-party payment gateways, marketplaces or payment service providers. Your payment details are handled by those providers under their own security and privacy practices. NityaPuja does not ask for or store sensitive banking passwords, UPI PINs or full card credentials.

4. Sharing of Information

We may share limited information with trusted third parties only when required for business, service or legal purposes, including:

• Courier, logistics and delivery partners.
• Payment gateways and order processing partners.
• Website hosting, analytics, marketing and technical service providers.
• Government, legal or regulatory authorities where required by law.

We do not sell your personal information.

5. Spiritual Content and User Interaction

If you interact with our chalisa, aarti, stotra, puja guides, blogs, videos or devotional content, we may use general analytics to understand what content is useful for visitors. We do not use spiritual preferences to make sensitive personal conclusions about you.

6. Data Retention

We retain personal information only for as long as necessary for order processing, customer support, legal, tax, accounting, fraud-prevention and business record purposes. When information is no longer required, we may delete, anonymise or securely archive it.

7. Your Rights

Subject to applicable law, you may request access, correction, update or deletion of your personal information. You may also withdraw consent for marketing communication by contacting us. Certain order, tax or legal records may need to be retained as required by law.

8. Security

We use reasonable technical and organisational measures to protect your information. However, no internet-based service can be guaranteed to be completely secure. Please use secure devices and avoid sharing OTPs, passwords or payment credentials with anyone.

9. Children’s Privacy

Our website is intended for general family and household use. Purchases should be made by adults or under adult supervision. We do not knowingly collect personal information from children without appropriate consent.

10. Contact for Privacy Queries

For privacy-related questions, correction requests or complaints, contact:
Email: Support@nityapuja.shop
WhatsApp: +91 76111 99908
Grievance Officer: Sonal
Address: Indore-01

Cookie Policy

This Cookie Policy explains how NityaPuja may use cookies and similar technologies on www.nityapuja.shop.

1. What Are Cookies?

Cookies are small files stored on your browser or device when you visit a website. They help the website remember your preferences, keep the shopping cart working, improve speed, understand visitor behaviour and support security.

2. Types of Cookies We May Use

• Essential Cookies: Required for website functions such as cart, checkout, login, security and page navigation.
• Performance Cookies: Help us understand website visits, popular pages, loading issues and visitor experience.
• Functional Cookies: Remember preferences such as language, location or previously viewed products.
• Marketing Cookies: May help show relevant product updates, retargeting ads or campaign performance reports.
• Third-Party Cookies: May be used by services such as analytics tools, payment gateways, WhatsApp links, embedded videos, social media pixels or advertising platforms.

3. Why We Use Cookies

• To keep the website, cart and checkout working properly.
• To improve website speed, design and product discovery.
• To understand which products and devotional content visitors find useful.
• To support advertising, remarketing and campaign measurement where applicable.
• To improve security and prevent misuse.

4. Managing Cookies

You can control or delete cookies through your browser settings. If you block essential cookies, some parts of the website, cart or checkout may not work properly.

5. Changes to Cookie Use

We may update this Cookie Policy when we add or change website tools, analytics, payment options, advertising platforms or embedded content.

Disclaimer

1. Spiritual and Devotional Content

The chalisa, aarti, stotra, mantra, puja vidhi, festival information and devotional articles available on NityaPuja are provided for general devotional, cultural and informational purposes. Traditions, pronunciations, rituals and regional practices may vary by family, temple, sampradaya, guru-parampara and local customs.

2. No Guaranteed Religious Outcome

NityaPuja does not claim or guarantee any specific spiritual result, miracle, cure, financial gain, removal of problems or assured fulfilment of wishes from using any product, reading any content or performing any ritual. Devotion is personal and should be practised with faith, respect and understanding.

3. Accuracy of Devotional Texts

We make reasonable efforts to present devotional texts carefully. However, spelling, transliteration, translation and interpretation may differ across sources. Users are encouraged to consult their family priest, guru, temple authority or trusted scripture source for specific religious guidance.

4. Product Use Disclaimer

Puja products sold by NityaPuja are intended for devotional and puja use only, unless clearly mentioned otherwise. Items such as battis, kapoor, dhoop, ghee-dipped wicks and other flame-related products must be used carefully under adult supervision.

5. Safety Disclaimer

• Keep burning diyas, battis, kapoor and dhoop away from children, pets, paper, curtains and flammable items.
• Never leave a burning diya, lamp, incense or flame unattended.
• Use products only in a safe, ventilated and suitable place.
• Store puja items in a clean, dry place away from moisture and direct sunlight.

6. Health, Legal and Professional Advice

Content on this website is not medical, legal, financial, psychological or professional advice. For health, legal, financial or safety concerns, please consult a qualified professional.

7. Product Images and Availability

Product images are for representation. Actual colour, size, texture, packaging or appearance may vary slightly due to handmade preparation, photography, screen settings or batch differences. Product availability, pricing and offers may change without prior notice.

Terms & Conditions

These Terms & Conditions apply to your use of www.nityapuja.shop, purchase of products, access to devotional content and interaction with NityaPuja through website, WhatsApp, email or other channels. By using our website, you agree to these Terms.

1. Business Information

Brand Name: NityaPuja
Operated By: The Craft Shelf,
Address: Indore-01
Email: Support@nityapuja.shop

2. Products

NityaPuja may sell puja samagri, handmade battis, ghee-dipped battis, puja kits, festival essentials, devotional products and related items. Product details, prices, images, availability and packaging may change from time to time.

3. Orders and Acceptance

• Placing an order does not automatically mean acceptance of the order.
• We may cancel or refuse orders due to stock issues, incorrect pricing, payment failure, delivery limitations, suspected fraud or technical errors.
• Order confirmation and dispatch details may be shared by email, SMS, WhatsApp or website notification.

4. Pricing and Payment

• Prices are listed in Indian Rupees unless stated otherwise.
• Prices may include or exclude taxes, shipping or marketplace charges depending on the selling channel.
• We reserve the right to correct pricing or product errors before order confirmation or dispatch.
• Payments are processed through authorised payment providers, marketplaces or available payment methods.

5. Shipping and Delivery

• Delivery timelines are estimates and may vary by location, courier availability, festivals, weather, strikes, public holidays or operational delays.
• Please provide accurate name, phone number, address and pincode while ordering.
• NityaPuja is not responsible for delivery failure caused by incorrect address, unreachable customer or refusal to accept delivery.

6. Cancellation, Return and Refund

Our cancellation, return and refund rules may depend on the product type, hygiene/safety nature of the item, condition of packaging and selling channel. Unless separately stated on the product page:

• Cancellation may be accepted before dispatch.
• Opened, used, damaged-after-delivery or tampered puja items may not be eligible for return due to hygiene, safety and product integrity reasons.
• If the wrong product, damaged product or missing item is received, please contact us within [24/48 hours] of delivery with order details, photos and unboxing proof where possible.
• Approved refunds may be processed to the original payment method or as per the selling platform’s policy.
• Products purchased on Amazon or any marketplace will follow that marketplace’s applicable order, return and refund process.

7. Use of Website Content

All website text, product descriptions, designs, images, packaging concepts, brand elements, videos, guides and layout are owned by or licensed to NityaPuja unless otherwise stated. You may not copy, reproduce, sell, publish or commercially use our content without written permission.

8. Devotional Texts, Chalisa, Aarti and Stotras

Devotional texts may be based on traditional or publicly available sources, with NityaPuja’s formatting, presentation, explanations, transliteration or translations. You may use them for personal devotional purposes. Commercial copying, republishing or misrepresentation of NityaPuja’s formatted content is not allowed without permission.

9. User Conduct

• Do not misuse the website, attempt hacking, scraping, spamming or disrupting services.
• Do not upload or send unlawful, abusive, misleading, offensive or infringing content.
• Do not use our website or brand name for fraudulent, misleading or unauthorised activity.

10. Third-Party Links and Marketplaces

Our website may link to third-party websites, marketplaces, payment gateways, courier tracking pages, WhatsApp, social media or embedded videos. We are not responsible for third-party policies, content, delivery issues or actions. Please review their terms and privacy policies separately.

11. Limitation of Liability

To the maximum extent permitted by law, NityaPuja shall not be liable for indirect, incidental, special or consequential loss arising from website use, product misuse, delayed delivery, third-party service issues, ritual interpretation or reliance on devotional content.

12. Indemnity

You agree to indemnify NityaPuja, its owners, employees and partners against claims, losses or expenses arising from your misuse of the website, violation of these Terms, unlawful activity or infringement of third-party rights.

13. Changes to Terms

We may update these Terms, Privacy Policy, Cookie Policy and Disclaimer from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

14. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable consumer protection laws, disputes shall be subject to the courts or forums having jurisdiction in Indore (MP), India.

15. Contact Us

For questions, support, complaints or policy-related queries, contact:
Email: Support@nityapuja.shop
Address: Indore-01